This online shop is using cookies to give you the best shopping experience. Thereby for example the session information or language setting are stored on your computer. Without cookies the range of the online shop's functionality is limited. If you do not agree, please click here. x

shopping help

Need help with shopping?

Just follow these simple steps...

 

Browse through your Vegan Lifestyle Shop

You can find many different products in this store. The main categories can be found on the top. Navigating your cursor across these categories will open a drop down menu giving you a good idea of what can be found in each subcategory.

As soon as you have selected a category you can navigate through this area of the shop using the left hand index to further narrow down or change the categories.

You will find a quick filter on the right side of the page, which you can use to find your favourite products in an instant or sort out products you might be allergic to.

If you know exactly what you are looking for you can also use the “search” bar to find your product.

A detailed product description with tips and links will appear when you click the image or product name.

Shopping Basket

Add each article to your shopping basket by clicking the shopping cart icon.

You can always remove products, change amounts and add more products to the shopping basket. You can remove products or change the amounts by clicking on the “view shopping basket” link on the top right and adjust the numbers.

While shopping, you will see the total amount in your shopping cart on the top right side of the website.

Finish Shopping

When you have added all your items to your shopping basket pass through the checkout by clicking “proceed to checkout” on the top right.

If you are not a customer of Boutique Vegan yet, you must register first. After registration, or after you logged into your account, you will need to enter your delivery address, payment details and preferred shipping method.
You can also redeem Loyalty Points or add voucher codes in the first step of your checkout process.

After reviewing your order, you can checkout.

Checkout

You have a variety of payment options to choose from. You can read more on payment methods here. After completing your payment you will receive an email confirming your order.

Delivery

Chilled items can be sent with special frozen thermal packs to make sure they arrive in an appropriate manner. This is why we do not want any parcels sitting in transit during weekends. Please make sure you can receive your parcel on time or pick it up at packing stations with minimum delay. Boutique Vegan strives for optimal satisfaction and is constantly improving the delivery process. An overview of the shipping details can be found here.

Out of Stock

If a product is out of stock, you cannot order it, but don't worry, we have probably already ordered more so don't forget to check back from time to time!

Returns

If you are unhappy with your delivery for any reason, simply contact our customer service team at info@boutique-vegan.com. This is not a requirement to exercise the right of revocation. Further details on returns can be found here.
¹ all prices are understood to be incl. legal VAT and plus shipping.
² VAT rate depends on customer's delivery country (currently Germany) and might change after login.