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Shipping Terms and Prices



The shipping carrier we use is DHL GoGreen CO2 neutral or DPD

We only ship to countries listed below.

All orders are shipped Monday to Friday, including orders with chilled products. Orders received after 11am on Friday will be shipped Monday the week after. If you do not want your order with chilled items shipped on Thursday or Friday, please insert a comment in the comment field during check-out.


Chilled shipping with cold packs
    
We recommend adding the thermobox chilled packaging to your order with chilled items during the warm summer months. This will ensure your products to arrive in a good condition.

Sustainability plays a major part in boutique vegan’s philosophy. We only use eco-friendly, recycled and recyclable materials for our packaging. The cartons, corrugated cardboards and organic filling material can be disposed in your paper waste or your compost. Furthermore, you can collect extra loyalty points for all cool packs returned, use them during your next picnic trip or dispose them in your general waste.

Please take any regional or national bank holidays into consideration, which can affect the delivery time.

Some items are subject to shipping restrictions to certain countries.


You can track your parcel here: DHL & DPD


Please find the standard delivery prices per order in the table below


Shipping to Germany    

A standard shipment to delivery addresses in Germany is charged at 4,90 Euros, with free delivery above 59€.

We do not charge fees for delivery to German islands


Delivery by DHL    

DHL usually tries to deliver your package only one time. If you are not at home you can contact the private customer service hotline https://www.dhl.de/en.html
If the postman cannot hand over the parcel to you personally, he will either leave the parcel with your neighbour, place it at your designated drop-off point near your door or deposit the parcel at your nearest post office. Your parcel will be available for pick-up 7 days until it is sent back to us. Therefore, please make sure to pick-up your parcel as soon as possible, especially if you have ordered chilled items. You can always enter an alternative delivery address, e.g. your workplace.

Delivery to a package shop / drop-off point    

You can also have your package shipped to a DHL packaging station or in a package shop in Germany, from which you can conveniently pick up your package 24hrs. In order to use this DHL service, you will need to register under www.dhl.de. Enter your DHL packaging station during checkout by supplying the post office number and your personal DHL registration number in the “company” field. Please make sure to pick up any orders containing chilled items in a timely manner.


Delivery by DPD Group    

DPD only delivers your parcel once. If you do not respond to the Predict Service message sent by DPD, then the parcel will be sent to your nearest pick-up shop. Your parcel will be available for pick-up 7 days until it is sent back to us. Therefore, please make sure to pick-up your parcel as soon as possible, especially if you have ordered chilled items. You also have the possibility to readdress your parcel, but only if it’s not dropped at a pick-up shop yet.
You can always enter an alternative delivery address, e.g. a neighbour’s address, your workplace or a pick-up shop."
Saturday delivery only available in Germany


Shipping to EU countries    

EU DHL parcels are usually delivered by your country's national post. EU DPD packages are delivered by delivery partners of the DPD Group. Please check your local delivery conditions. You can get more information in your local post office or online.

You can find your country specific runtimes and delivery prices in the following table.
Please take into consideration any regional or national bank holidays!!


Shipping to Switzerland    

Standard Shipping by DHL    

A standard shipment to delivery addresses in Switzerland are charged at 24,95 Euros with DHL, which includes customs clearance fees.
All taxes for delivery shall be borne by the orderer.
You will receive a tax free invoice and need to pay any Swiss taxes on the total invoiced amount upon receipt of your parcel. You can find more information on customs clearance and Swiss import taxes here: https://www.ezv.admin.ch/ezv/en/home.html


Shipping Costs and Runtimes - Overview    

  • Free shipping above 59 € to Germany.
  • Free shipping above 89 € to France, Austria, Luxemburg, Belgien, Denmark and Netherlands.
  • Free shipping above 159 € to Estland, Great Britain, Ireland, Monaco, Poland, Portugal, San Marino, Sweden, Slovakia, Slovenia, Spain, Czech Republic and Hungary.

Please refer to the table below for all countries' runtimes and prices.

  Estimated Delivery Time with DHL Estimated Delivery Time with DPD Price per parcel Free Shipping above €
B2C
  in Days in Days DHL DPD  
Belgium 2 2 9,95 7,95 89
Bulgaria 5 – 7  - 14,95  -  -
Denmark 2 – 3 2 14,95 12,95 89
Germany 1 – 2 1 4,9 4,9 59
Estonia 4 – 6 3 – 4 14,95 19,95 159
Finland 4 3 – 4 14,95 29,95  -
France 3 2 – 3 8,5 8,5 89
Croatia 5 – 7  - 14,95  -  -
GREECE 4 – 5  - 14,95  -  -
GB 2 – 3 2 – 3 14,95 12,95 159
Irland 3 – 4 3 – 4 14,95 14,95 159
Italy 3 2 – 3 19,95 19,95 159
Latvia 3 – 5 3 14,95 19,95  -
Lithuania 4 – 6 3 14,95 19,95  -
Luxemburg 2 – 3 1 – 2 9,95 9,95 89
Malta 4 – 6  - 19,95  -  -
Monaco 3 – 4  - 14,95  - 159
Netherlands 2 1 – 2 9,95 9,95 89
Austria 2 1 – 2 14,95 9,95 89
Poland 2 – 3  - 14,95  - 159
Portugal 4 – 5 3 – 4 19,95 24,95 159
Romania 6 – 8  - 24,95  -  -
San Marino 5 – 8 4 12,95 12,95 159
Sweden 3 3 – 4 14,95 14,95 159
Switzerland 2  - 24,95  -  -
Slovakia 3 2 14,95 14,95 159
Slovenia 3  - 19,95  - 159
Spain 4 – 5 3 19,95 24,95 159
Czech Rep. 2 – 3  - 14,95 12,95 159
Hungary 4 2 14,95 14,95 159
Cyprus 3 – 5  - 14,95  -  -


*The runtimes mentioned are estimated standard runtimes, which are not guaranteed by us nor our shipping carriers.


Shipping Restrictions    

Due to specific guidelines per country certain articles cannot be shipped to all EU countries listed above. These products are clearly marked in the shop. If you have added any products with shipping restrictions to your delivery address to your shopping cart, a notice will appear and asks you to remove these products in order to complete your order. Please apologize any inconveniences this may cause.



Pick-up your order at our warehouse in Sasbach    

Do you live near Sasbach, Germany? Then save shipping costs and personally come pick up your order at our warehouse! Simply place your order online and as soon as your order is ready for collection you will receive an email. You can pick up your order from Monday – Thursday between 9 am and 3 pm. Please park on the lower parking lot on the right side next to our office, ring the bell and wait for us to greet you. Thank you for understanding. If you order before 11am you order will be ready for collection on the same day! We're happy to see you around! Collection address: Klammsbosch 10 in 77880 Sasbach.
¹ all prices are understood to be incl. legal VAT and plus shipping.
² VAT rate depends on customer's delivery country (currently Germany) and might change after login.